Crown Suzuki's COVID-19 information page

COVID-19 update 19th July 2021

In order to prioritise the ongoing safety of our customers and colleagues, Crown will continue to maintain all showroom COVID-19 measures following the Government changes on Monday 19th July.We will maintain the plastic screens, social distancing, hand sanitation, sanitation of customer cars in for service, face mask protocols and unaccompanied test drives.

To maintain COVID measures is the first time Crown has gone against Government guidance, but we believe at the moment it’s the right choice for our customers and colleagues.We will review this decision again, when the Government issues further guidance on August 16 . This will be largely related to the need for ongoing need for self-isolation for individuals who have received two vaccinations.

Please check this page, social media, Department Of Transport or Gov.uk guidelines for the latest information.



Visiting us | Covid-19 Safety Measures

We have put in to place strict safety guidelines across our service centre.
These include:

• Staff wearing masks or face coverings.

• Customers are required to wear a mask or face covering upon entering our showrooms or waiting areas.

• Hand sanitiser available through out the showroom.

• Social distancing.

• Cars touch points are cleaned before and after a demonstration.

• Covering customers seats and steering wheel during a service ect.

• Cleaning all touch points on your car before and after its service.

• Cleaning commonly used touch points throughout the showroom.

Service & Parts

Our Service Departments will remain fully open to all customers. If you need a service, MOT, or a repair we will be here to help. As we have done for many months, we will continue to implement strict safety measures to protect staff and customers.

Open: Monday to Friday 8am to 6pm.
Phone: 020 8200 4040
Email: aftersales@crownsuzuki.co.uk

Explore Service & Parts


Sales Enquiries

Our showrooms are now open as usual with safety measures in place.

​If you prefer, our sales team are also available online or by phone. Our team can:

• Send you a walk around video of any new or used car.

• Send you a 15 minute test drive video of any new car.

• Talk to you via video and meet your needs almost as well as if you were with us.

• Visit you at home and offer unaccompanied test drives.

Customers can still collect a car which has been purchased either on line or via the phone from our designated outside handover bay or ask us about our home delivery options.

Open: Monday to Friday 8am to 6pm. Saturday 9am to 5pm.
Phone: 020 8200 4040
Email: sales@crownsuzuki.co.uk

Explore New Car Offers

Click & Collect

You now have the option to buy & reserve Suzuki Approved Used and New Cars online via our website. You also have the ability to part exchange and tailor your finance all from the comfort of your home.

Explore Buy Online


Here is a summary of commonly asked questions or concerns:


I am a Suzuki Owner and I have a query

Please call us on 020 8200 4040 or email us at aftersales@crownsuzuki.co.uk

Sales Enquiries.

Our showrooms are now open with safety measures in place. Please call 020 8200 4040 Monday to Friday 9am to 6pm or Saturday 9am to 5pm or email out of hours to sales@crownsuzuki.co.uk.

Questions about finance and leases, including renewals and financial difficulty.

Crown Suzuki are not a finance provider ourselves, but we do act as a broker for two main finance companies when we sell cars. If you have any questions related to your finance agreement, we recommend you first try contacting the relevant finance company as they will be in the best position to help. Whether it is about difficulty paying your finance or that your agreement is due to end, they will be able to help you. Many also have FAQ sections and online accounts so you can find help quickly.

Call 0344 824 0876 or www.managemyvehicle.co.uk/index?BrandId=Suzuki

My Motability Lease is due to end.

If your Motability Lease is due to end please call us on 020 8200 4040 or email us at info@crownsuzuki.co.uk

I have a Service booked, what should I do?

Our service departments are operating as usual with safety measures in place.

My MOT is due, what should I do?

Our MOT department is operating as usual. If you would like to book a MOT please visit our MOT page and enquire online or call 020 8200 4040 .

Can I make an appointment for a service?

Yes. To make an appointment please call us on 020 8200 4040 or email us at aftersales@crownsuzuki.co.uk or view the latest service offers.

Can I take a test drive?

Yes, simply find the car you would like to test drive and send an Enquiry form, or call 020 8200 4040

How often and for how long should I run my car if I’m not able to drive it?

If your battery is in good condition, you should be able to leave your car for a couple of weeks without running it.

Will AA attend if I need Road Side Assistance?

AA Road Side Assistance Service continues at normal until otherwise advised. In case of an emergency please contact AA on 0800887766.




Keep up to date.

We will do our best to keep this page and our social media up to date with the latest information.

These are unprecedented times and we apologise for any inconvenience, we will be back to full operation as soon as we are allowed.
In the meantime - please do keep safe.