Crown Suzuki's COVID-19 information page

Please check this page, social mediaDepartment Of Transport  or Gov.uk guidelines for the latest information.

Service & Parts

Our Service Departments will remain fully open to all customers. If you need a service, MOT, or a repair we will be here to help.
As we have done for many months, we will continue to implement strict safety measures to protect staff and customers.

Open: Monday to Friday 8am to 6pm.
Phone: Hendon 020 8200 4040
Email: aftersales@crownsuzuki.co.uk

Visiting us | Covid-19 Safety Measures

We have put in to place strict safety guidelines across our service centre.
These include:

• Technicians wearing masks or face coverings.

• Customers are required to wear a mask or face covering upon entering our showrooms or waiting areas.

• Social distancing.

• Covering customers seats and steering wheel through out it's service.

• Cleaning all touch points on your car before and after its service.

• Cleaning commonly used touch points regularly.

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Sales Enquiries

Our showrooms will re-open Wednesday 2nd December with strict safety measures in place. Our sales team are also available to reach online and by phone.

Our team can:

• Send you a walk around video of any new or used car.

• Send you a 15 minute test drive video of any new car.

• Talk to you via video and meet your needs almost as well as if you were with us.

• Visit you at home and offer unaccompanied test drives.

Customers can still collect a car which has been purchased either on line or via the phone from our designated outside handover bay or ask us about our home delivery options.

Open: Monday to Friday 9am to 6pm.
Phone: Bushey 020 8950 3311 | Hendon 020 8200 4040
Email: sales@crownsuzuki.co.uk

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Here is a summary of commonly asked questions or concerns:


I am a key-worker and have an emergency, who should I contact?

If you are a key-worker please call 020 8200 4040 8am-6pm Monday to Friday or for out of hours please email keyworker@crownsuzuki.co.uk


I am a Suzuki Owner and I have a query

Please call us on 020 8200 4040 or email us at aftersales@crownsuzuki.co.uk


Sales Enquiries.

As of 5th November, our physical showrooms will be closed throughout the November Lockdown but we will still have a sales team member onsite and on line to help with any enquiries relating to new or used cars. Please call 020 8200 4040 Monday to Friday 9am to 6pm or email out of hours to sales@crownsuzuki.co.uk


Questions about finance and leases, including renewals and financial difficulty.

Crown Suzuki are not a finance provider ourselves, but we do act as a broker for two main finance companies when we sell cars. If you have any questions related to your finance agreement, we recommend you first try contacting the relevant finance company as they will be in the best position to help. Whether it is about difficulty paying your finance or that your agreement is due to end, they will be able to help you. Many also have FAQ sections and online accounts so you can find help quickly.

For Suzuki its : 0344 824 0876 or www.managemyvehicle.co.uk/index?BrandId=Suzuki


My Motability Lease is due to end.

If your Motability Lease is due to end please call us on 020 8200 4040 or email us at info@crownsuzuki.co.uk


I have a Service booked, what should I do?

Our service departments are operating as usual and you do not have to reschedule. We will contact you in this changes.


My MOT is due, what should I do?

Our MOT department is operating as usual. If you would like to book a MOT please visit our MOT page and enquire online or call 020 8200 4040 .


Can I make an appointment for a service?

Yes. To make an appointment please call us on 020 8200 4040 or email us at aftersales@crownsuzuki.co.uk or view the latest service offers.


Can I take a test drive?

Our showrooms are currently closed but we do supply the option to test drive cars from home (T&C's apply). You can email our sales team Monday to Friday 9am to 6pm at sales@crownsuzuki.co.uk or call 020 8200 4040


How often and for how long should I run my car if I’m not able to drive it?

If your battery is in good condition, you should be able to leave your car for a couple of weeks without running it.


Will AA still attend if I need Road Side Assistance?

AA Road Side Assistance Service continues at normal until otherwise advised. In case of an emergency please contact AA on 0800887766.




Keep up to date.

We will do our best to keep this page and our social media up to date with the latest information.

These are unprecedented times and we apologise for any inconvenience, we will be back to full operation as soon as we are allowed.
In the meantime - please do keep safe.